Frequently asked questions
Common questions about community management
Can you set up a new community?
Yes. This service is designed for communities taking their first steps: we prepare and process all the paperwork needed for the community to be established and up and running from day one.
What can I see in the 24h online office?
Every owner logs in with their own credentials and can view their paid and outstanding receipts, as well as the community's minutes, statutes, regulations and newsletters. They can also report issues in real time and book communal areas, such as tennis or padel courts and pool access.
What happens if an owner does not pay their fees?
Our legal department applies Allcontact, a structured debt recovery system that starts with an out-of-court claim and, if necessary, continues through the courts. It works with both Spanish and foreign owners.
How often do you visit the community?
We visit every community regularly, at a frequency adapted to its needs.
How do we change property administrator?
The change is approved at the owners' general meeting by simple majority. Once approved, we request the documents, books, accounts and funds of the community from the outgoing administrator and notify the change to banks, suppliers and owners.